Thinking & decisions

Better questions change what you see.

Before looking for a faster answer, check whether you have defined the right problem.

ShiftKiln Editorial

Published · Updated

Colleagues working through ideas together

Separate observation from interpretation

“People are not committed” is an interpretation. “Three agreed tasks were not completed” is an observation. Begin with what you can describe.

Consider another explanation

Missed work may involve unclear expectations, competing priorities, limited capacity, or a lack of ownership. Ask what evidence would distinguish between those possibilities.

Ask what would change your mind

Identify a fact that would cause you to revise your view. Make room for a different perspective before deciding what to do.

CONTINUE THE CONVERSATION

Share your perspective.

What stood out to you? Add a thoughtful response.

Latest comments

Be the first to share a perspective.

Leave a comment

Comments appear after review. Your email stays private.

Another useful perspective.

The ShiftKiln app

Keep your learning close.

Your learning experiences, notes, and updates — together in one space. Pick up wherever you left off.

Get AppAbout the appIn development · Coming soon